OUR TERMS & CONDITIONS

Welcome to TAKE FIVE AFRICA ADVENTURES. These terms and conditions establish the guidelines and rules governing the utilization of the services offered by TAKE FIVE AFRICA ADVENTURES. Presented below are our Terms and Conditions, which you acknowledge by confirming your travel reservation. We kindly request that you thoroughly peruse these Terms and Conditions before proceeding with your reservations.

1)     RESERVATIONS

• The company extends an essential travel agreement that is aligned with the reservation. The reservation must be documented in writing and can be electronically transmitted. This process is undertaken by both the customer and all participants indicated in the reservation. The customer may explicitly and separately assume responsibility for the contractual obligations of all participants and will be held accountable, including other participants enlisted by them.
• The travel agreement becomes legally binding upon TAKE FIVE AFRICA ADVENTURES’ acceptance. Such acceptance must be documented in writing. A written confirmation will be dispatched to the customer by mail.

2)     PAYMENTS

• Upon finalizing tour reservations, a deposit amounting to 40 percent of the total tour price is required. This deposit is due within 14 days of completing the reservations.
• The remaining tour price must be settled 30 days before the tour commences, along with the reservation number, without any separate request.
• Last-minute bookings made within 30 days of the tour’s commencement necessitate immediate full payment.
• If the full payment amount is not received or is not timely submitted, TAKE FIVE AFRICA ADVENTURES will be relieved of its obligations and retains the right to the deposit.

3)     ALTERATIONS IN PRICE AND SERVICES

Modifications to the service or changes thereof subsequent to the agreed-upon tour arrangement must be communicated promptly to the participant. Based on the severity and circumstances, TAKE FIVE AFRICA ADVENTURES will offer a complete refund of all payments to the participant. TAKE FIVE AFRICA ADVENTURES reserves the prerogative to adjust the final tour price in response to shifts in currency exchange rates, national park fees, entry fees, taxes, and transportation costs, all of which impact the tour’s cost. However, this adjustment can only occur if a period of over one month elapses between contract acceptance and the tour’s scheduled commencement. Such price changes or changes to crucial services can be made up to 14 days before the tour’s initiation.

4)     CUSTOMER-INITIATED CANCELLATIONS

• The customer is permitted to cancel at any point prior to the tour’s commencement. The receipt of the cancellation by TAKE FIVE AFRICA ADVENTURES is pivotal. All cancellations must be submitted in written form. In the event of tour contract cancellation by the customer or non-participation in the tour, TAKE FIVE AFRICA ADVENTURES may request rectification of already undertaken travel arrangements and compensation for their expenses.
• TAKE FIVE AFRICA ADVENTURES may consolidate cancellation costs based on the following breakdown, contingent on the time remaining until the contractually agreed-upon tour start.
• Cancellations made up to 30 days before the tour’s start incur a cancellation fee of 50% of the total tour price.
• Subsequent cancellations result in a charge of 75% of the complete tour price. Refunds are not possible for deposits related to cabin, safari, beach lodges, or flight reservations.
• If the customer neither cancels the tour in writing nor utilizes parts or the entirety of the services without written notice, no entitlement to refunds exists. TAKE FIVE AFRICA ADVENTURES reserves the right to determine saved services or alternative usage on an individual basis or to demand a flat fee from the customer.
• If the customer(s) shortens or prematurely concludes the tour due to illness, accident, or indisposition, they become liable for all additional connected costs and forfeit any refund rights.

5)     TOUR OPERATOR-INITIATED CANCELLATIONS

TAKE FIVE AFRICA ADVENTURES may withdraw from or annul the tour contract before the stipulated commencement of the tour under the following circumstances:

6)     WITHOUT A DEFINED PERIOD

TAKE FIVE AFRICA ADVENTURES may terminate the tour contract due to compelling reasons. Such reasons may arise if the customer significantly impedes and disrupts the ongoing tour explicitly in line with the specified tour requirements (e.g., health constraints, capacity to participate, engagement in tour elements) after receiving notice from the tour operator. If TAKE FIVE AFRICA ADVENTURES cancels, the tour operator maintains the right to the entire tour payment.

7)     B) UP TO 30 DAYS BEFORE THE TOUR

In the event the minimum number of participants, as indicated in the tour description, is not reached. TAKE FIVE AFRICA ADVENTURES is responsible for immediately notifying the customer upon confirming the failure to reach the minimum number of participants, rendering the tour unfeasible. TAKE FIVE AFRICA ADVENTURES must promptly issue a cancellation notice to the customer. The deposit shall be expeditiously refunded to the customer.

8)     TOUR OPERATOR’S ACCOUNTABILITY

• TAKE FIVE AFRICA ADVENTURES is liable, under diligent business practice, for meticulous preparation, judicious selection and management of suppliers and partner firms, the precision of all offered services, and the accurate delivery and execution of all contractual tour services, provided any service changes have not been notified by TAKE FIVE AFRICA ADVENTURES prior to contract conclusion.
• If a line traffic carrier (e.g., flight or bus) forms part of the tour or is an added component, and the customer obtains a relevant ticket, TAKE FIVE AFRICA ADVENTURES includes foreign services in this provision and is exempt from liability for the services and their performance. The corresponding liability in this context will be subject to the terms of transportation specified by these companies.
• Participation in a TAKE FIVE AFRICA ADVENTURES-organized tour implies an independent traveler’s standpoint, undertaken at one’s own risk and responsibility. The customer must adhere to the legal prerequisites of the destination country and ensure adequate insurance coverage.
• The tour operator is not responsible for damages arising from accidents caused by the customer or third parties. The tour operator similarly disclaims responsibility for consequences stemming from specific outdoor hazards (refer to paragraph 9).

9)     SPECIAL OUTDOOR HAZARDS

• All tours conducted by TAKE FIVE AFRICA ADVENTURES are classified as adventure tours. These tours encompass elements such as navigating paved and unpaved roads, overcoming terrain obstacles of diverse types, exposure to avalanche, falling rock, and landslide risks, vulnerability to adverse weather conditions, animal-related hazards, camping activities involving outdoor nights, and other unforeseeable risks intrinsic to adventure tours.
• For all offered adventure tours, it should be recognized that an elevated risk of illness, accidents, and potential damages persists, notwithstanding assistance from the tour operator; such risk is the customer’s sole responsibility.
• Due to the tour’s nature, customers are expected to familiarize themselves with the demands and risks of the respective tour and possess fundamental knowledge of first aid. Carrying a travel medical kit is strongly recommended. On all tours, participation is synonymous with independent travel. Taking part in the tours occurs at one’s own risk and responsibility.

10)  PARTICIPATION OBLIGATIONS

• The customer is obligated to participate in averting and minimizing potential damages throughout the tours, within legal limits. Specifically, the customer must promptly communicate their grievances to TAKE FIVE AFRICA ADVENTURES associates and seek remedies if feasible before the tour concludes. Failure to report a complaint due to the customer’s negligence results in forfeiting any entitlement to reimbursement or reduction.
• The customer must be informed of the TAKE FIVE AFRICA ADVENTURES associate’s identity and contact information on-site, at the latest seven days before the tour’s commencement, through the dispatch of travel documentation.
• In instances where local associate support cannot be rendered as specified in the contract, the customer must immediately report this deficiency to the address outlined in these terms and conditions.

11)  PASSPORT, VISA, AND HEALTH REGULATIONS

• The customer bears the responsibility for adhering to all essential passport, visa, and health regulations necessary for tour participation. TAKE FIVE AFRICA ADVENTURES assumes no responsibility for the timely acquisition and availability of required visas through relevant diplomatic channels.
• Every customer should proactively gather information about infection and immunization precautions, as well as other preventive measures. General information can be sourced from health departments, travel medicine-experienced physicians, and governmental information services.
• In cases where circumstances hinder or restrict tour participation in compliance with the aforementioned regulations, a cost-free cancellation of the tour contract is not warranted.

12)  COMPANY’S CONTROL

• If the tour becomes significantly burdened, jeopardized, or impacted by unforeseen extraordinary forces beyond foreseeable circumstances at the contract’s inception, TAKE FIVE AFRICA ADVENTURES may terminate the travel contract.
• Prior to and during the tour, TAKE FIVE AFRICA ADVENTURES retains the privilege to alter the planned route if circumstances necessitate such adjustments or if it is deemed appropriate. TAKE FIVE AFRICA ADVENTURES is authorized to implement route and service changes in cases of unforeseeable, extraordinary circumstances, including war, strikes, civil unrest, misuse of authority, government mandates, limitations on entry, deviations from established practices, natural disasters, technical issues with transport vehicles, and other incidents akin to those mentioned.